Meet the Team with Teressa Llewellyn

We’re chatting to members of the Care Connection Partners team so that you can find out more about them, and what makes our business so special.

This month, we spoke with Group Relationship Manager Teressa Llewellyn.

 

 

Tell us about your role and what it involves.

I’ve been with the company for just over three years. My job is essentially to promote #feelthelove – making sure clients and staff are happy, and ensuring any issues raised are dealt with immediately and properly.

It’s all about customer experience, and making sure it’s what it should be through a personal approach.

 

What’s the best thing about your job and why?

I absolutely love seeing my clients happy. I like being out and about, meeting my clients and fixing things. I also love making sure the staff are happy because they’re as important as our clients.

I’m a people person, so the job really suits me.

 

Why do you love being part of the Care Connection Partners team?

We’re just one big family. Everybody will do anything for each other. That flows down from Deborah, the owner, who’s there for anyone – whatever they’re going through.

She only picks people for her team who have the same work ethic, compassion and passion that she has. If you cut me in half, I’d be blue and pink!

 

What does #feelthelove mean to you?

It’s in everything we do. We not an agency, we’re a partner. We work with care homes and our staff to make sure we get the best out of both.

If we don’t have the love for what we do, how can we expect our carers to have it too? Ultimately, it’s about service users and residents. If we don’t pass #feelthelove down to our staff, they can’t pass it down to them.

 

Tell us something about yourself which people may not know.

I sold Sky TV to Olympic gold medallist rower Sir Steve Redgrave when I was working at Comet, in High Wickham, about 30 years ago.

He was really nice but he wanted free installation, and I told him he’d have to pay like everybody else!